In September last year the Library surveyed clients to find out what you thought about our services and where we needed to improve what we do. You told us you really valued our online resources, Library staff and off-campus access to services and resources. You believe our staff treat you fairly, are approachable and helpful, and available to assist you.

You asked us to improve some things too – including being able to find a computer when you need one, making items easier to find on the shelves, easier searching for resources and more quiet places to study. We’ve been working on strategies to address these issues and thinking about how you can help us achieve them too.

Have you see the action plan on our web site? See what we’ve already done, what we plan to do and what you can do to make the improvements you told us you want.

More details of what you said in the survey and the reports of results are on the Library website.  Thank you to all who completed the survey – and congratulations to the lucky prizewinners!

UTAS Library conducted a major survey of its clients in late September to find out which aspects of Library services are of most importance to our clients and how we are performing in these areas.

3492 clients responded to the survey (an increase on the 2422 responses in 2008). Two thirds of responses were from undergraduates, just over one fifth of responses from postgraduates. The Library recorded an overall performance score of 76.2% – comparable to the 76.3% score from 2008. The overall satisfaction rating was 5.37 out of 7, slightly down on the 5.43 achieved in 2008.

The Library will be further analysing the results and developing actions to address the areas identified for improvement. In summary, this is what our student clients  told us.

Full survey results and a report from the (Acting) University Librarian will be published on the Library’s website and blog postings used to report results and planned actions.

The UTAS Library recently conducted an online client survey, seeking feedback on aspects of Library services and collections and our performance in these areas.

Thank you all very much for taking the time to respond to our survey – and for entering the prize draw by submitting your name and student number at the end of the survey.

The survey provider has randomly drawn prize winners for us and they have been notified by email. We hope to show you pictures of them receiving their prizes very soon.

We’ll also be posting about the survey results very soon – watch this space to see what you told us!

Thank you! Many thanks to the more than 3200 of you who answered the Library’s survey and took the time to tell us what you think about the Library.

We’ll be contacting prize winners as soon as we are notified of their details.

We will be reporting to you on the results of the survey as soon as we can.

Thank you!