We have become aware that some end users of the Document Delivery service are unable to download/open their PDF articles via the link in their Document Delivery account.
•This is not affecting all Document Delivery end users
•It seems to be only those using Internet Explorer as their browser
•A call has been logged with ITR to find a resolution to this problem
If you are unable to open a PDF file from your Document Delivery account:
•try using Firefox as your browser
•Or, contact Document Delivery staff who will organise the article to be emailed to you (please provide us with the ILL request number)
You can find our contact details here
Thank you for your patience whilst a resolution is found.
The Document Delivery step by step user guide is designed to assist Document Delivery clients in using and interacting with the Document Delivery Account. It covers:
- How to log in
- How to search for a book / journal /conference etc titles
- Explains the ‘Search Results’ and how to ‘get’ the item
- That the ‘Request Form’ is populated with the book / journal /conference etc and relevant publication details
- Tells the client what section they are required to fill in for copy requests
- Explains the reason to use ‘Create Request’ option – this is not preferred unless the search option was unsuccessful
- Tracking their DD requests and what the relevant status means
For further information please contact Doc Del staff.
The Document Delivery requesting system is now open again for you to begin requesting. We have installed new software on our system, so if you encounter any problems, or peculiarities, please contact the Document Delivery Service immediately.
If you forget the password we emailed to you when you first registered for the Document Delivery Service you do not have to reregister all over again.
Simply phone us (Hobart 62 26 2230) (Ltn 63 24 3571) or email us (Docd...@lib.utas.edu.au) (Docd...@lib.utas.edu.au)
We can then ‘reset’ your password and tell you the new password over the phone or email it to you. Then you can begin requesting again, or if you wish, choose your own password again through your ZPortal “Account details” link.
The documents we attach to your ZPortal as a PDF link should be viewed/saved or printed out within 30 days. After this period of time, under Copyright regulations, we are required to remove the documents from our server. Recently we have had a couple of phone calls from users asking what had happened to a file received many months ago.
The above information is contained in the ‘Received’ alert sent out when the document is first attached. However, we shall also include it on our Document Delivery web pages to increase the prominence.
Of course, we can ‘repurchase’ the article once the request has been resubmitted, but we would like to avoid this.
Searching in ZPortal serves two purposes for you.
It enables you to find a bibliographic record (i.e. a book title or a journal title, not a journal article title). Once you have found your title (and often you find many with the same title) just choose ‘Get It!’ to ‘populate’ the request form. This saves you typing in the details yourself.
- If you see ‘University of Tasmania’ as a collection link, then click on ‘Details’ to find location and call number for this item in the University of Tasmania Library collection.
Useful tip: If you click on the ‘University of Tasmania’ link in the ‘Search Results’ box at the top of the screen it will display all the entries for the University of Tasmania at the top of the numbered list of titles.
As mentioned in the April posting if you cannot find a title through searching in ZPortal simply go to ‘Create Request’ on the side menu, and type in your details on a blank request form.
The Document Delivery Librarian recently asked some regular users of the ZPortal requesting system what they thought about it in terms of searching, requesting and receiving pdf documents.
Many users asked:
How to I quickly request a Journal Article without doing a search within Zportal?
Simply fill out a blank request form using the ‘Create Request’ link. This option is located towards the bottom of the left menu.
For journal articles it is often faster to go straight to “Create request” on the side menu.