Teaching Online at UTAS

Respond within a reasonable time-frame.

Respond to questions (in the Ask the Class Discussion) within two (2) business days and apply the same response time to emails. This avoids students defaulting to email thinking that they will get a faster response. Avoid responding immediately, as this feeds the assumption that you are always available. Only respond immediately if the request is urgent (e.g. a student has reported that a Quiz does not appear on MyLO.

Discussion activities for learning require less direct facilitator intervention. These activities usually proceed over a one to two week period. Check in and encourage, correct or re-direct if needed, ideally just before the midpoint of the activity (day 2/3/7), and again just before the end point of the activity (day 5/6/12).

Unless you have a small cohort, it is impossible to respond to every post.

Focus on answering each Q&A style question. Use techniques like weaving and summarising to give the impression of instructor presence in discussion activities for learning.

Include a salutation, preferably addressing the student, or students, directly.

Examples:

• Dear students,…
• Hello everyone,…
• Dear Peta,…
• Hello Peta,…
• Hello ^a{FirstName}/^b{InitiatingUserFirstName} [This can be used to personalise a ^aMyLO Announcement or ^bIntelligent Agent email, as it pulls the user’s first name into the message according to their user details]

Thank the class/individuals for their question or comments.

Thank students by drawing attention to what they have done well, and illustrating this with some important or useful contributions. This will help them recognise that they are ‘on the right track’. Thanking an angry student will help reduce anger levels, as you are responding in a civil and polite manner.

Examples:

• Thank you for your question about…
• Thank you for sharing your concerns about…
• Thank you for alerting me to…
• Thank you for your comment/suggestion about…
• I wanted to extend a big thank you to Peta, who alerted me to a problem with…
• Thank you to Peta for her question about…
• It was great to see you all sharing your ideas. I particularly appreciated Peta’s comment about…

Add a touch of personality (warmth) from time to time.

This helps distance students feel more connected with you, and helps engender a sense of belonging to the class. A short sentence is inviting, but not too distracting from the task at hand.

Examples:

• I hope it is warmer where you are today. In Hobart we’re only expecting to reach a 6 degree maximum!
• Did you watch last night’s episode of Q&A? Some of the questions were directly related to the questions raised in last week’s module. It was really interesting.

Acknowledge errors or problems and apologise for them, even if it isn’t your fault.

Students want acknowledgement that there is a problem and that there may be a solution. While it is fine to tell them what went wrong, avoid lengthy descriptions, laying blame, or the use of emotive language.

Examples:

• You’re absolutely right – the Assessments in the Unit Outline currently add up to 80% and this is an error. I have now uploaded the correct version of the Unit Outline which you will find here. Apologies for the confusion.
• Thank you for spotting that typo for me. I must have looked at that page twenty times and not noticed the mistake! I have now corrected the page according to your suggestions.
• I’m sorry to hear that you had difficulty getting access to last night’s online tutorial. I have now added some additional help materials here, which may be useful. Also, I recommend that you…
• Unfortunately, MyLO was down for unforseen emergency maintenance last night, which is why you couldn’t access the lecture recording at that time. As I use MyLO to email students, I wasn’t able to email you all to let you know about the downtime. Please accept my apologies for the inconvenience. The system is back up now, and I have checked that the lecture recording is definitely available.

Provide hyperlinks to resources where possible.

This encourages students to act on your messages immediately and avoids the use of lengthy explanations. To learn how to add a hyperlink to a Announcement, Discussion post or MyLO email, click here.

Examples:

• To access the Unit Outline, click here.
• You’ll find more information about the process here: link goes here.

Summarise the most important message/s in the first few paragraphs.

The first few paragraphs tend to get the most attention from a reader. Supplementary information can be included in later paragraphs.

Use full sentences and an informal tone.

Model the kind of language that you want students to use.  A very formal tone can be intimidating, while he use of slang and contractions can be confusing for students with English as a second language.

Use videos to keep your messages short and interesting.

Using MyLO’s Video Note feature you can easily record a video of up to 3 minutes duration straight into a Discussion post or News Item. For instructions, click here. Alternatively, you could link to a recording you have created with Echo 360 Personal Capture.

Create an FAQ resource to save time during future iterations.

Add common questions and your answers to a Word Document throughout the semester (avoiding references to specific dates, weeks or semesters). Next time you run the unit, upload the document (as a PDF) to your MyLO site, so you can direct students to it, or copy or paste from it to increase the speed of your responses.

Avoid correcting a student’s poor behaviour/breaches of etiquette publicly.

Copy the offending post to a ‘quarantine’ discussion (available to staff only) so that you have a record of it, then email the student to explain what has happened to their post, why you have quarantined it, and how they could post more appropriately in future.

Finish with an informal salutation.

Sign off with something like “Cheers”, “Thanks again”, “Talk soon”, “Kind regards”, “Looking forward to hearing from you”, or “See you soon”.